Refund Policy

RETURN, REFUND & CANCELLATION POLICY 

In the event you receive a damaged / defective product/ services or a product / service that does not comply with the specifications as per your original order, you are required to get in touch with the customer service team.

Upon receiving your complaint, Club Conciergeshall verify the authenticity and the nature of the complaint. If Club Conciergeis convinced that the complaint is genuine, Club Conciergewill take further actions. However, in the event of frivolous and unjustified complaints regarding the quality and content of the products / services, Club Conciergereserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Club Conciergein this regard.

Before accepting shipment of any product / services, kindly ensure that all the details are correct. If you observe that there is any deviation in the order, request you to refuse to accept delivery and inform Club Conciergeat the earliest. The return process of the product may be restricted by Club Conciergedepending on the nature and category of the product / services.

Please notify Club Conciergeof receipt of a damaged/ defective product/service within 24-hours of delivery to you. If you are unable to do so within 24-hours, Club Concierge/Merchant/manufacturer/service provider shall not be held liable for the failure to replace the order;

Club Conciergewill arrange pick-up of the damaged/defective product / service through its own logistics partner. In the event Club Conciergeis unable to do so, Club Conciergewill notify you regarding the same and you will be required to dispatch the product using a reputed courier in your respective area within one (1) day from receipt of such notice. Courier freight charges will be reimbursed in such form as is determined by the logistics team upon prior consultation with Club Concierge;

The returned products / services are subject to verification and checks by Club Conciergein order to determine the legitimacy of the complaint/ return.

In the event the return of a product is duly accepted by Club Concierge, the value of such product, as originally paid by you during acceptance of delivery of product or otherwise, will be refunded to you. Refund will be processed based on the mode of payment and Club Conciergewill credit your refunds directly into customer bank account.

Club Conciergeoffers hassle-free returns to simplify returns for buyers and sellers. The cost of return shipping for an item that is not as described is the seller’s responsibility. You also authorize Club Conciergeto place the return shipping label costs on your invoice, subject to your automatic payment method on file.

You can cancel your order online before the product / services has been delivered. Your entire order amount will be refunded.

In case the product / service you have ordered has been processed / shipped but has not yet been delivered to you, you may still cancel the order online. Your refund will be processed once we receive the complete information and after deducting the applicable charges

Unfortunately, an order cannot be cancelled once the product / service item has been delivered to you.

In order to cancel an item in your order:

Log into your Club Conciergeaccount and go to the `My Orders` page

Identify the item you want to cancel and click on the corresponding “cancel”

In the detailed order page, you will see `Cancel` links against each of the items in that order

Click on the `Cancel` link, indicate the reason for cancellation, choose a mode of refund and confirm cancellation

Once your cancellation request is created, we will ensure that the cancellation is processed as soon as possible

Once you request the cancellation of product / service in your order, it will take us a maximum of 1-2 business days to cancel the order and initiate a refund after deducting applicable charges. You will be notified of the same by email.

However, if you opt for having the money transferred back to the source of transaction, it may take up to 7-10 business days for the respective banks to process the refund. Please get in touch with the banks directly in case of any delays post confirmation of cancellation/refund by Club Concierge.

In order to confirm cancellation of item(s) in your order, you need to indicate your refund preference.

Back to Source - In this case, the money will be refunded back to the payment mode/account that was originally used to make the transaction.
Once you have requested the cancellation of item(s) in your order, Club Concierge will complete the cancellation and initiate the refund, depending on your preference. 

Use of Information: We may share your telephone numbers with our service providers (such as billing or collections companies) who we have contracted with to assist us in pursuing our rights or performing our obligations under the User Agreement, our policies, or any other agreement we may have with you. These service providers may also contact you using autodialled or pre-recorded messages calls and/or SMS or other text messages, only as authorized by us to carry out the purposes we have identified above, and not for their own purposes.

By accepting the terms and conditions the you accept that Club Conciergemay send the alerts to the mobile phone number/ email provided by you while registering for the Service or to any such number replaced and informed by you.

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