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INDIA RTO
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Ron Kaufman 1st New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker
"It takes something extraordinary to make a professional speaker speechless. It happened to me in Mumbai at TheCustomerFest event. Something intimate, unexpected, and powerful".
#bestsellingauthor #mumbai #keynotespeaker #TheCustomerFest #ClubConcierge #speechless #kamikazeB2B #india Harish Bhatia Dipali Sikand
Dipali Sikand Founder
Les Concierges Group
Thank you so much Ron Kaufman. Your warm words are one of the best 'wow!' moments we have had :) To know that our work left you speechless is a huge recognition in itself. This is the kind of high that keeps us going; pushing us to create even better and brighter experiences. Warm Regards, All of us at Club Concierge
Looking forward to creating more wonderful moments of joy together with you and your team.
Shashank Nigam ✈
Doting dad | Author | Speaker | Airline marketing wiz | Aviation Entrepreneur |
This is incredible Ron Kaufman ~ Singapore ✈️ Jordan. I can't believe they found you a mini frisbee from 1970s!
I agree! This is also online now. Quite amazing how elements that shaped me from the past are showing up so clearly today. I wonder when someone will post certificate from the era when I was a "California Licensed Massage Therapist" back in 1979. (Really.) https://www.linkedin.com/feed/update/urn:li:activity:6502536879127220224
Shailesh Sapale
Sr. Vice President - Global Corporate Business - India at NIIT Limited
I was lucky to witness these moments and more lucky to hear Ron in person how touched he was and the proud look on his face - that somebody out there is following his doctrine of “creating value” to “someone else” #Service Excellence Experienced!!!
Dr Sujita Khemka
Head- CRM
Hi Ron, You are an amazing orator with a great mix of content, enthusiasm and dramatics! And you were genuinely floored by Club Concierge! I had a great learning from you!
Nisha Lall
Director - Channel Loyalty & Engagement at Club Concierge Service
Success for us is touching the lives of people for the better...and the measure...the number of such lives we successfully touch! Thank you so much, Ron, for your kind words. Hugs
Naveen Bachwani
Group Head - Customer Experience @ Edelweiss || Business Transformation | Customer Engagement |
Digital | BFSI
Take a bow, Dipali Sikand!
Omar Moonis
Former Citibanker | COO | CDO | Business Transformation Leader | Ready to be disruptive at another great organization
Just incredible attention to detail! The amount of work that went into this must have been substantial.
Head of Customer Experience / Service Excellence Apollo Hospital
Club Concierge Rocks
Ken Corbie
Chairman Yes Careers and Cite Up Limited
WOW Ron Kaufman. Amazing stuff. And taking the time to share your story and recognize those that delighted you, is itself perpetuation of the best examples of service excellence! India 2020, hmmm, I’m motivated to be there!!!
Amazing story and way to demonstrate personal touch and caring Ron!
ACMA, CGMA President at Universal Foundation | Keynote Speaker | Advocate of Growth Mindset▶
Amazing, Amazing, Amazing Ron Kaufman
Vice President CEM & Procurement at Club Concierge▶
Wow awesome. #ProudMoment #Amazing
Customer Experience Manager with global ambitions ▶
The impact of a personal touch. Very moving, thanks for sharing.
Executive Director & Head of Multichannel Contact Center Services at UBS
Wow, amazing!
Really impressive. They got it all right, including finding the frisbee!
Senior Financial Industry Executive
Impressive indeed!
Ron, you always come up with something good and relevant, and I agree with you there is basket of customised goodies was amazing if not over the top! This is a great lesson in how to not only please people, but how to please our audience members with the same kind of customisation. Well done! I’m going to mull this over. God bless you and Jen.
Namita Mehta
Chief Customer Officer
Ron - how beautifully and wholeheartedly you’ve shared your appreciation for Club Concierge and Harish and his KamiKase team. Truly inspiring work - by Club Concierge and Harish
Archana Sinha Margaret Sunitha
Board Chair | Independent Director | Professional Speaker | Strategic Advisor
Wow! That’s incredible!
What a cool set of gifts. What a way to rock someone's world!
Kim Tay
Head of Customer Success | Key Accounts
Oh wow! Sounds amazing and definitely an event to remember! Love this story and testimonial ! And the lengths the organisers have gone to to make their valued guests feel special - priceless!
Bob Lodie
Managing Partner
Unique and amazing example of the level Club Concierge delivers.
Senior Group Leader - Quality & Training
Missed this event and missed meeting you too
Webster Raphael Consultant- Learning and Organizational Development, Customer Journey Mapping, Performance & Cost optimization, etc.
Wow!
Rita Jararatnam Grab
Just amazing!
Harish Bhatia
Founder Director & CEO, Kamikaze B2B Media
Thanks Ron, for this. Stay connected. cheers, Harish
Prakash Dadlani Yusuf Pachmariwala Rajasekar Kasi Narayan Devanathan Ronita Mitra Vivek Desai Namita Mehta Aneet Chaku Jesudas Jacob (JJ) Vivek Charde Archna Gupta DL Sujai Kumar Francis Rodrigues Aadil Teeluckdharry Ambarish Ray Ashish Sharma Mala Raj Permendra Singh Dharmender Narang Dr Sujita Khemka Nisha Lall Rahul Sharma (RS) Anish Agarwal Ravinder Pal Singh Geeta Eral Antony Cherukara Richa Bakshi Loveena Khatwani Komal Chainani Tanweer Anwar Harish Varma Ajesh Kumar.
Anil Valecha
Customer Relations
Amazing and heart touching.
Surbhi Dedhia
Passionate about matching business needs to client needs through Marketing | Entrepreneur
Brilliant Ron Kaufman and how amazing that Harish Bhatia and team Kamikaze along with Club Concierge were able to know your socks off! :)
Namita Jagarnath Hardowar
Co- Founder and Managing Director at Institutional Expert Services Ltd
OMG!!! This should have been a heart and soul touching moment for you Ron. Hats off to the Creators and Givers of those magical gifts!!
Mitch Quek
We help companies improve service performance and build a culture of service excellence.
This is amazing! Kudos to the team at Kamikaze B2B Media - Harish Bhatia & ClubConcierge.In.
Andrea Edwards
The Digital Conversationalist Helping businesses and professionals tell better stories, while rousing passions in people to embrace social leadership
How wonderful! Great shout out to two amazing people too xxxx
Subash Babu Asokan
Content Strategy | Information Architecture | Technical Communication | User Experience
Wow. Superb, Dipali and team!
Saswati Ghose
Experienced in Customer Service & Business Conservation
Too good session.... loads of learning
Henriette Jehnert
Executive Director & Head of Multichannel Contact Center Services at UBS
Wow, amazing!
Tintu Joseph
Director of Program Delivery at Subex Limited
I chanced upon Ron Kaufman's declaration on LinkedIn where he was blown away by the insight, deep dive and personal touch that went into his gift. It was as if Holmes had paired with Disney to bring out create a very customized and personal offering!
I later realized that you have founded Les Concierges and had benefited from the services of your organization which along with others were the precursor of the platform based services offerings we have today. I hope I could connect with you.
Ken Corbie
Chairman Yes Careers and Cite Up Limited
WOW Ron Kaufman. Amazing stuff. And taking the time to share your story and recognize those that delighted you, is itself perpetuation of the best examples of service excellence!
India 2020, hmmm, I’m motivated to be there!!!
Iyaz Waheed
ACMA, CGMA
President at Universal Foundation | Keynote Speaker | Advocate of Growth Mindset
Amazing, Amazing, Amazing Ron Kaufman.
Ajay Nambiar
Executive leadership L & T Realty
Hi Dipali,
Very interesting to read how you knocked Rons socks off literally! Bravo to you and your team
Would love to chat sometime.
Alisha Davis
Marketing Director at The Rendezvous Experts
That’s truly a wonderful gesture and kudos to the Les Concierges Group
Sanjeev Shrivastava
Country Head at NetCom Learning India Private Limited
Awesome!!!..
Rajesh Bhat B
Principal - Digital Innovation - Oracle India Pvt Ltd
"WoW", That is really magical...Getting Ron Kaufman speechless...
Congratulations to Deepali mam and your team,
for all the creative and innovation work from Les Concierges Group....
Way to go :-)
Ajay Nambiar
Executive leadership | CX | CSAT, NPS | P&L | Operational Excellence
| Service Design | Quality
Bravo Dipali and team
Paul Anthony Zaman (Cranfield MBA, GAICD, SID)
Strategic Financial IR for SGX, KLSE, ASX and PE Deals - SO, IPO, RTO
matching to II/FO/AI
Great to see Ron in action - powerful!
Alex Goslar
MD at Goslar & Associates
Great report. All the Best.
