Ron Kaufman 1st New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker

 

"It takes something extraordinary to make a professional speaker speechless. It happened to me in Mumbai at TheCustomerFest event. Something intimate, unexpected, and powerful". 

 

#bestsellingauthor #mumbai #keynotespeaker #TheCustomerFest #ClubConcierge #speechless #kamikazeB2B #india Harish Bhatia Dipali Sikand

Dipali Sikand  Founder
Les Concierges Group

 

Thank you so much Ron Kaufman. Your warm words are one of the best 'wow!' moments we have had :) To know that our work left you speechless is a huge recognition in itself. This is the kind of high that keeps us going; pushing us to create even better and brighter experiences.  Warm Regards,  All of us at  Club Concierge 

 

Ron Kaufman ~ Jordan ✈️ Singapore  New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker

 

Looking forward to creating more wonderful moments of joy together with you and your team. 

Shashank Nigam
Doting dad | Author | Speaker | Airline marketing wiz | Aviation Entrepreneur |

This is incredible Ron Kaufman ~ Singapore ✈️ Jordan. I can't believe they found you a mini frisbee from 1970s!

 

Ron Kaufman
New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker

I agree! This is also online now. Quite amazing how elements that shaped me from the past are showing up so clearly today. I wonder when someone will post certificate from the era when I was a "California Licensed Massage Therapist" back in 1979. (Really.)  https://www.linkedin.com/feed/update/urn:li:activity:6502536879127220224

Shailesh Sapale
Sr. Vice President - Global Corporate Business - India at NIIT Limited


I was lucky to witness these moments and more lucky to hear Ron in person how touched he was and the proud look on his face - that somebody out there is following his doctrine of “creating value” to “someone else” #Service Excellence Experienced!!! 

 

Dr Sujita Khemka  
Head- CRM
Hi Ron, You are an amazing orator with a great mix of content, enthusiasm and dramatics! And you were genuinely floored by Club Concierge! I had a great learning from you!

Nisha Lall 
Director - Channel Loyalty & Engagement at Club Concierge Service
Success for us is touching the lives of people for the better...and the measure...the number of such lives we successfully touch! Thank you so much, Ron, for your kind words. Hugs

Naveen Bachwani  
Group Head - Customer Experience @ Edelweiss || Business Transformation | Customer Engagement |
Digital | BFSI

 

Take a bow, Dipali Sikand!

Omar Moonis
Former Citibanker | COO | CDO | Business Transformation Leader |  Ready to be disruptive at another great organization

Just incredible attention to detail! The amount of work that went into this must have been substantial.

Kowshik Bhattacharjee  

Head of Customer Experience / Service Excellence Apollo Hospital

Club Concierge Rocks

Ken Corbie 

Chairman Yes Careers and Cite Up Limited

 

WOW Ron Kaufman. Amazing stuff. And taking the time to share your story and recognize those that delighted you, is itself perpetuation of the best examples of service excellence! India 2020, hmmm, I’m motivated to be there!!!

 

Bruce Scheer

 CEO | Consultant | Speaker | Author - Your Big Bet Payoff Partner for Clear Sales Conversations that Connect and Close!

Amazing story and way to demonstrate personal touch and caring Ron!

Iyaz Waheed

ACMA, CGMA  President at Universal Foundation | Keynote Speaker | Advocate of Growth Mindset

Amazing, Amazing, Amazing Ron Kaufman

 

Dhiraj Kumar Agrawal 

Vice President CEM & Procurement at Club Concierge

 

Wow awesome. #ProudMoment #Amazing

Bonnie Wolf  

Customer Experience Manager with global ambitions ▶

 

The impact of a personal touch. Very moving, thanks for sharing.

Henriette Jehnert 

Executive Director & Head of Multichannel Contact Center Services at UBS

 

Wow, amazing!

Arjay G

DBS Digital Bank

 

Really impressive. They got it all right, including finding the frisbee!

Ram Jayaraman 

Senior Financial Industry Executive

 

Impressive indeed!

Michael Podolinsky

Productivity Focused Authority  Improving Profits, Reducing Costs, Boosting Productivity - Time Management, Management Seminars, Blended Learning Expert

Ron, you always come up with something good and relevant, and I agree with you there is basket of customised goodies was amazing if not over the top! This is a great lesson in how to not only please people, but how to please our audience members with the same kind of customisation. Well done! I’m going to mull this over. God bless you and Jen.

Namita Mehta 

Chief Customer Officer

Ron - how beautifully and wholeheartedly you’ve shared your appreciation for Club Concierge and Harish and his KamiKase team. Truly inspiring work - by Club Concierge and Harish

Stephanie McCredie 

Marketing Director - sharing stories of customer trailblazers to help other organisations transform, innovate and grow

Archana Sinha Margaret Sunitha

 

Su-Yen Wong 黄素燕  

Board Chair | Independent Director | Professional Speaker | Strategic Advisor

 

Wow! That’s incredible!

Jerome Joseph,

CSP, Global Speaker, Brand Guy  The CEO - The Brand Theatre. Top 30 ranked Global Speaker on Brand Strategy, Internal Branding & Personal Branding

What a cool set of gifts. What a way to rock someone's world! 

Kim Tay 

Head of Customer Success | Key Accounts

Oh wow! Sounds amazing and definitely an event to remember! Love this story and testimonial ! And the lengths the organisers have gone to to make their valued guests feel special - priceless!

Bob Lodie 

Managing Partner

Unique and amazing example of the level Club Concierge delivers.

Ashish Tere 

Senior Group Leader - Quality & Training

Missed this event and missed meeting you too

Webster Raphael  Consultant- Learning and Organizational Development, Customer Journey Mapping, Performance & Cost optimization, etc.

Wow!

Rita Jararatnam  Grab

Just amazing!

Harish Bhatia  

Founder Director & CEO, Kamikaze B2B Media

Thanks Ron, for this. Stay connected. cheers, Harish

Ron Kaufman 

New York Times Bestselling Author "UPLIFTING SERVICE" | Customer Experience & Service Culture Expert | Keynote Speaker

 

Prakash Dadlani Yusuf Pachmariwala Rajasekar Kasi Narayan Devanathan Ronita Mitra Vivek Desai Namita Mehta Aneet Chaku Jesudas Jacob (JJ) Vivek Charde Archna Gupta DL Sujai Kumar Francis Rodrigues Aadil Teeluckdharry Ambarish Ray Ashish Sharma Mala Raj Permendra Singh Dharmender Narang Dr Sujita Khemka Nisha Lall Rahul Sharma (RS) Anish Agarwal Ravinder Pal Singh Geeta Eral Antony Cherukara Richa Bakshi Loveena Khatwani Komal Chainani Tanweer Anwar Harish Varma Ajesh Kumar.

Anil Valecha  

Customer Relations

Amazing and heart touching.

Surbhi Dedhia  

Passionate about matching business needs to client needs through Marketing | Entrepreneur

Brilliant Ron Kaufman and how amazing that Harish Bhatia and team Kamikaze along with Club Concierge were able to know your socks off! :) 

Namita Jagarnath Hardowar  

Co- Founder and Managing Director at Institutional Expert Services Ltd

OMG!!! This should have been a heart and soul touching moment for you Ron. Hats off to the Creators and Givers of those magical gifts!!

Mitch Quek  

We help companies improve service performance and build a culture of service excellence.

This is amazing! Kudos to the team at Kamikaze B2B Media - Harish Bhatia & ClubConcierge.In.

Andrea Edwards

The Digital Conversationalist  Helping businesses and professionals tell better stories, while rousing passions in people to embrace social leadership

How wonderful! Great shout out to two amazing people too xxxx

Subash Babu Asokan 

Content Strategy | Information Architecture | Technical Communication | User Experience

Wow. Superb, Dipali and team!

Saswati Ghose  

Experienced in Customer Service & Business Conservation

Too good session.... loads of learning

Henriette Jehnert  
Executive Director & Head of Multichannel Contact Center Services at UBS
Wow, amazing!

Tintu Joseph

Director of Program Delivery at Subex Limited

I chanced upon Ron Kaufman's declaration on LinkedIn where he was blown away by the insight, deep dive and personal touch that went into his gift. It was as if Holmes had paired with Disney to bring out create a very customized and personal offering! 

I later realized that you have founded Les Concierges and had benefited from the services of your organization which along with others were the precursor of the platform based services offerings we have today. I hope I could connect with you.

Ken Corbie
Chairman Yes Careers and Cite Up Limited


WOW Ron Kaufman.  Amazing stuff.  And taking the time to share your story and recognize those that delighted you, is itself perpetuation of the best examples of service excellence! 
India 2020, hmmm, I’m motivated to be there!!!

Iyaz Waheed

ACMA, CGMA
President at Universal Foundation | Keynote Speaker | Advocate of Growth Mindset
Amazing, Amazing, Amazing Ron Kaufman.

Ajay Nambiar  
Executive leadership L & T Realty

Hi Dipali,
Very interesting to read how you knocked Rons socks off literally! Bravo to you and your team
Would love to chat sometime.

Alisha Davis
Marketing Director at The Rendezvous Experts


That’s truly a wonderful gesture and kudos to the Les Concierges Group

Sanjeev Shrivastava  

Country Head at NetCom Learning India Private Limited


Awesome!!!..

Rajesh Bhat B 

Principal - Digital Innovation - Oracle India Pvt Ltd


"WoW", That is really magical...Getting Ron Kaufman speechless...
Congratulations to  Deepali mam and your team,  
for all the creative and innovation work from Les Concierges Group....
Way to go :-)

Ajay Nambiar

Executive leadership | CX | CSAT, NPS | P&L | Operational Excellence 
| Service Design | Quality

Bravo Dipali and team

Paul Anthony Zaman (Cranfield MBA, GAICD, SID) 
Strategic Financial IR for SGX, KLSE, ASX and PE Deals - SO, IPO, RTO 
matching to II/FO/AI

Great to see Ron in action - powerful!

Alex Goslar
MD at Goslar & Associates


Great report. All the Best.

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