Club Concierge® – General Service Terms and Conditions

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These General Terms and Conditions (“Terms”) govern all services rendered by Club Concierge®, its platforms, teams, and partners, across all channels—digital, telephonic, in-person, or otherwise. By engaging with our services, the Client/User irrevocably agrees to be bound by the following:

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1. Scope of Services

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Club Concierge® provides lifestyle management and concierge services by arranging access to exclusive third-party offerings across travel, hospitality, events, wellness, gifting, clubs, and experiences. Club Concierge® acts only as an intermediary, not a direct provider, and makes no guarantees on service quality, availability, or performance by third parties.

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2. Absolute User Obligations

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The Client must:

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• Provide complete, accurate, and timely information.

• Use services strictly within legal and ethical limits.

• Refrain from making unreasonable, unlawful, or misleading requests.

• Promptly pay for all third-party costs, penalties, and associated charges.

Failure to comply empowers Club Concierge® to immediately terminate services without refund or liability.

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3. Non-Negotiable Confidentiality

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All client data, service requests, preferences, and identity-related information are treated as strictly confidential. Unauthorized sharing, copying, or misrepresentation of our platforms, service workflows, or proprietary tools is strictly prohibited and may result in legal action, including injunctions and damages.

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4. Indemnity – Full Protection for Club Concierge®

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The Client agrees to fully indemnify, defend, and hold harmless Club Concierge®, its directors, employees, partners, and affiliates from and against any and all claims, liabilities, damages, losses, or costs (including legal fees) arising from:

• Any breach of these Terms,

• Any misuse, misrepresentation, or unlawful usage of services,

• Any third-party claim tied to a transaction initiated through our platform.

 

5. Limitation of Liability

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Club Concierge® shall not be liable for:

• Acts or omissions of third-party service providers;

• Indirect, incidental, punitive, or consequential damages;

• Unavailability, miscommunication, or interruptions;

• Any damages exceeding INR 100 in total, regardless of the claim’s basis.

All services are rendered “as-is” and “as-available”.

 

6. Service Fulfilment & SLA

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• 95% of qualified requests fulfilled within 24 business hours.

• Delays due to third-party coordination, user inaction, or force majeure events shall not be counted as SLA failures.

• SLA benchmarks are defined separately and maintained in Annexure 1.

Club Concierge® alone shall assess and determine if an SLA breach has occurred. This determination shall be final and binding.

 

7. CRM & Communication Costs

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• CRM software (e.g., Zoho) licenses shall be procured and maintained by the Client.

• Any custom CRM development or third-party integrations shall be handled by Zoho and charged separately.

• Telephony infrastructure (including annual service charges and international call reimbursements) must be funded in full by the Client against submitted invoices or actuals.

 

8. Intellectual Property & Trademark Enforcement

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Club Concierge® holds exclusive rights to the term “Concierge” in India. Any unauthorized use of our name, system, brand, app design, templates, or service frameworks will trigger immediate legal recourse under trademark and copyright laws.

 

9. Cancellation, Refunds, and Pricing Adjustments

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• All cancellations or refunds are governed by third-party terms.

• Club Concierge® is not liable to offer or mediate refunds.

• Annual price revisions (post Year One) will be mutually agreed upwardly and documented prior to renewal.

 

10. Force Majeure

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Club Concierge® shall not be held liable for any service delays or failures caused by events beyond its control, including but not limited to:

• Acts of God, floods, earthquakes

• War, civil unrest, terrorism

• Pandemic-related restrictions

• Governmental mandates or service shutdowns

 

11. Grievance Redressal

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Grievances must be submitted in writing to:

Grievance Officer
legal@clubconcierge.in
Club Concierge Legal Cell, Bangalore, India

All valid complaints will be acknowledged within 48 hours and resolved within 15 working days.

 

12. Dispute Resolution & Jurisdiction

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All disputes shall be settled via arbitration under the Arbitration and Conciliation Act, 1996, with Club Concierge® appointing the sole arbitrator. Seat and venue: Bangalore, India. Language: English.

 

13. Binding Nature

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Use of any Club Concierge® service indicates unconditional acceptance of these Terms. These Terms override all previous understandings or verbal representations and remain binding until explicitly superseded in writing.

 

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Club Concierge® – App Terms & Conditions

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Welcome to the Club Concierge® App – your gateway to curated access, privileges, and experiences. By accessing, browsing, or using this app, you agree to comply with and be bound by the following Terms & Conditions. Please read them carefully. If you do not agree, do not use the app.

 

1. Service Overview

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The Club Concierge® App is a digital concierge platform connecting users to premium services, including but not limited to:

• Club Access: Social, golf, athletic, country, and international clubs

• Dining: Fine dining, bar reservations, chef’s tables

• Stays & Travel: Hotel bookings, luxury escapes, curated journeys

• Events & Lifestyle: Art, theatre, music, sports, fashion, wellness

• Personal Assistance: Gifting, home services, visas, transport, legal & financial advisory

All services are offered via third-party providers, with Club Concierge® acting solely as a facilitator.

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2. User Eligibility & Conduct

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• You must be at least 18 years of age or have legal guardian consent.

• You are responsible for maintaining confidentiality of your login credentials.

• You may not use the app for unlawful or fraudulent purposes.

• Any misuse, abusive behavior, or false requests will result in suspension.

 

3. Nature of Services

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• Club Concierge® acts as an intermediary between you and various third-party service providers.

• We do not own, operate, or control the services you book through the app.

• All bookings, transactions, and engagements are subject to availability and provider terms.

 

4. Service Fees & Payment

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• Some services may require advance payment or deposits directly to third-party vendors.

• All charges related to services are to be borne by you, including international telephony, reservations, handling fees, and cancellation penalties (where applicable).

• Any custom CRM licenses (e.g., Zoho) used for user service are billable if applicable.

 

5. Telephony & CRM Terms

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• Telephony-related charges, such as international calls made on your behalf, are reimbursable by you at actuals.

• Club Concierge may use CRM tools (such as Zoho); licenses and customizations are managed by third parties and are the responsibility of the client or account holder.

 

6. Intellectual Property

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• The term "concierge" is a registered trademark of Club Concierge® in India.

• All content, branding, UI, and user data architecture are protected by intellectual property laws.

• You may not copy, replicate, or reverse-engineer any part of the app.

 

7. Limitation of Liability

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• Club Concierge® is not responsible for delays, service failures, or damages caused by third-party providers.

• Our total liability, under any circumstance, shall not exceed INR 100.

• The app is provided “as is,” without warranties of any kind.

 

8. Indemnity

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You agree to indemnify and hold harmless Club Concierge®, its officers, employees, and partners from any liability, loss, or claim arising out of:

• Your misuse of the app

• Breach of these terms

• Disputes with vendors

• Errors in information provided by you

 

9. Modifications & Termination

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• We reserve the right to modify these terms, services, or the app interface at any time.

• Continued use of the app signifies your acceptance of the latest version.

• We may suspend or terminate your access without notice for violation of any terms.

 

10. Governing Law & Jurisdiction

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• These Terms are governed by Indian law.

• Any disputes shall be subject to the exclusive jurisdiction of the courts in Bangalore, India.

 

11. Force Majeure

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Club Concierge® shall not be liable for failure to deliver services caused by circumstances beyond its control, including but not limited to:

• Acts of God, pandemics, war, or terrorism

• Natural disasters, strikes, internet outages

• Government regulations or lockdowns

 

12. Privacy

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Your data is protected by our Privacy Policy which governs collection, use, and retention. By using the app, you consent to our data practices.

13. Children’s Policy

• Users under the age of 13 are not permitted to use the app.

• We do not knowingly collect data from minors. Parents may contact us to delete such data if unintentionally collected.

 

14. Grievance Redressal

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Grievance Officer
📧 legal@clubconcierge.in
📍 Club Concierge Legal Cell, Bangalore, India

We acknowledge complaints within 48 hours and aim to resolve them within 15 working days.

 

15. Acceptance of Terms

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By using the Club Concierge® App, you:

• Confirm that you have read, understood, and agreed to all terms listed above

• Agree to receive service-related communication via email, SMS, or in-app notification

• Accept the right of Club Concierge® to modify, limit, or terminate services as deemed necessary

 

 

Club Concierge® – Privacy Policy

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At Club Concierge®, we are committed to safeguarding your personal information while delivering an elite concierge experience. This Privacy Policy outlines how we collect, use, protect, and disclose your data across our platforms, including https://www.clubconcierge.in and https://app.concierges.in/Concierge. By accessing or using our services, you consent to the data practices described herein.

 

1. Information We Collect

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We collect the following categories of personal data:

• Account Information: Name, email, phone number, login credentials, profile preferences.

• Payment Data: Billing details and payment method information (processed via secure third-party gateways).

• Usage Data: Service requests, concierge interactions, preferences, logs.

• Device & Technical Data: IP address, browser type, OS, device identifiers, time zone.

• Location Data: Geo-location data (only if enabled) to enhance personalized service delivery.

• Communication Records: Emails, chats, calls (where applicable, call recordings).

 

2. Purpose of Data Collection

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We collect and process personal data to:

• Establish and manage your account.

• Deliver and customize concierge services.

• Facilitate payments and transactional confirmations.

• Offer support, resolve issues, and enhance service.

• Send notifications, promotions, or service updates (opt-out available).

• Comply with legal and regulatory obligations.

 

3. Data Usage and Disclosure

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Your data may be used and disclosed as follows:

• Internal Use: To deliver requested services, ensure continuity, personalize user experience, and improve operations.

• Third-Party Providers: Data may be shared with secure, vetted service providers (e.g., payment processors, hospitality providers, international vendors). These providers are contractually obligated to maintain confidentiality and use data solely for the assigned purpose.

• Compliance and Legal Obligations: Where required by law or lawful requests from authorities.

• Marketing (With Consent): Only if you have opted in, we may send curated offers, newsletters, or partner content.

 

4. Data Protection & Security Measures

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Club Concierge® employs industry-standard and advanced security protocols, including:

• End-to-end encryption of sensitive data.

• Secure servers with firewall and intrusion detection systems.

• Access controls with role-based data permissions.

• Regular penetration testing and vulnerability audits.

• Confidentiality agreements for all internal personnel.

⚠️ Despite our best efforts, no system is entirely immune from risk. Users are encouraged to notify us immediately of any suspected breaches.

 

5. Your Rights

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You may exercise the following rights under applicable laws:

• Access: Request access to your personal data.

• Correction: Rectify inaccurate or outdated information.

• Deletion: Request deletion of your data (subject to retention obligations).

• Objection & Restriction: Object to certain processing or request limited use.

• Data Portability: Receive a copy of your data in machine-readable format (where legally required).

• Withdraw Consent: At any time, without affecting past processing.

📩 Contact [privacy@clubconcierge.in] to submit any of these requests.

 

6. Data Retention

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We retain your data only for as long as necessary:

• Active account data is retained for the duration of your engagement and a reasonable period thereafter.

• Service logs may be retained to resolve post-service issues or as required by law.

• Data no longer required is securely deleted or anonymized.

 

7. Children’s Privacy

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Club Concierge® is not intended for use by individuals under the age of 13. We do not knowingly collect data from minors. Parents or guardians may contact us to review or delete a minor’s data.

 

8. Cookies and Tracking Technologies

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Our platforms use cookies and similar technologies to:

• Maintain session integrity.

• Analyze app and site usage patterns.

• Offer location-specific or personalized content.

You may manage cookie preferences via your device or browser settings. However, disabling cookies may affect app performance.

 

9. Third-Party Services

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Some Club Concierge® experiences rely on integrations with third-party platforms (e.g., booking engines, maps, payment gateways). These third parties operate under their own privacy policies. Club Concierge® shall not be held responsible for their practices, reliability, or data handling. Users are advised to review such third-party policies before engaging.

 

10. Grievance Redressal

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We are committed to addressing your concerns. Please contact:

Grievance Officer
Club Concierge Legal Cell
📧 Email: [legal@clubconcierge.in]
📍 Address: Bangalore, India

We aim to acknowledge grievances within 48 hours and resolve them within 15 business days.

 

11. Force Majeure

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Club Concierge® shall not be held liable for any failure to perform or delays resulting from events beyond reasonable control, including but not limited to:

• Acts of God (earthquakes, floods)

• War or civil unrest

• Pandemic-related disruptions

• Governmental restrictions

• Internet or power outages

 

12. Policy Updates and User Responsibility

We reserve the unilateral right to amend or update this Privacy Policy at any time. Updated versions will be posted on:

• https://www.clubconcierge.in

• https://app.concierges.in/Concierge

Your continued use of our services constitutes acceptance of these changes. If you do not agree, you must immediately discontinue all use.

 

13. Contact Us

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For questions, feedback, or complaints regarding this Privacy Policy, contact:
📧 legal@clubconcierge.in

 

 

Club Concierge® – App Privacy Policy

 

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At Club Concierge®, your privacy is our priority. This Privacy Policy outlines how we collect, use, store, and protect your data when you access our mobile application available at https://app.concierges.in/Concierge. By using the Club Concierge App, you agree to the practices described below.

 

1. Information We Collect

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We collect and process the following categories of personal data through the app:

• Account Data: Name, mobile number, email address, and optional profile information you provide.

• Request & Usage Logs: Details of your concierge service requests, preferences, and frequency of use.

• Location Data: If permitted, we use your device’s GPS/location to provide geographically relevant services.

• Device & Technical Information: IP address, device ID, OS version, app version, browser type, network info.

• Communication Logs: Interactions with our concierge team via chat, call, or form submissions.

 

2. Purpose of Collection

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Your data is collected for the following legitimate purposes:

• To create and manage your Club Concierge account.

• To fulfill concierge requests and offer location-based experiences.

• To personalize and improve user experience and recommendations.

• To enable secure payments (via third-party processors).

• To send you service-related alerts and exclusive offers (opt-out available).

• To meet legal and regulatory requirements.

 

3. How We Use and Share Your Data

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• Internal Operations: Data is used by Club Concierge staff and systems strictly to deliver or enhance your experience.

• Third Parties: We may share data with secure, contracted third parties (e.g., payment gateways, hospitality partners, customer support) bound by confidentiality clauses.

• Legal Compliance: Your data may be disclosed if required by law, regulation, court order, or government request.

Note: We do not sell, rent, or trade your personal data.

 

4. Data Protection Measures

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We use industry-grade protections to keep your data safe:

• SSL encryption for data in transit.

• Encrypted storage for sensitive user credentials and tokens.

• Secure AWS or equivalent hosting infrastructure.

• Access controls for authorized personnel only.

• Regular security audits and compliance reviews.

Despite these efforts, no system is 100% secure. You are encouraged to use strong passwords and notify us of any suspicious activity.

 

5. Your Rights

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You may exercise the following rights at any time:

• Access: View the personal data we hold about you.

• Rectification: Correct any inaccurate or incomplete information.

• Deletion: Request removal of your data (subject to legal obligations).

• Data Portability: Ask for your data in a portable format (where applicable).

• Consent Withdrawal: Opt out of marketing or location tracking at any time.

📧 To submit a request, contact privacy@clubconcierge.in

 

6. Children’s Data

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Our app is intended for users aged 13 and above. We do not knowingly collect data from children under 13. If you believe a child has registered, please contact us for deletion.

 

7. Cookies & Tracking Technologies

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Our app may use mobile analytics tools and cookies to:

• Maintain user sessions

• Store preferences

• Measure performance and crash logs

These do not collect personally identifiable information unless explicitly granted.

 

8. Third-Party Services

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The app integrates with third-party platforms like:

• Payment gateways

• Maps & navigation APIs

• International booking tools

Each of these services operates under its own Privacy Policy. Club Concierge is not liable for their data handling or reliability.

 

9. Data Retention Policy

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Your data will be retained only as long as required to:

• Maintain your active account

• Resolve disputes

• Comply with legal and financial regulations

Inactive user data is routinely deleted or anonymized. You may request early deletion, subject to applicable laws.

 

10. Force Majeure

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Club Concierge shall not be liable for any failure to perform its obligations due to causes beyond its control, including:

• Natural disasters

• Public health emergencies (e.g., pandemics)

• Government restrictions

• Network or server outages

• Acts of war or terrorism

 

11. Grievance Redressal

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We take complaints seriously. For any privacy-related concerns, contact:

Grievance Officer
📧 Email: legal@clubconcierge.in
📍 Address: Club Concierge Legal Cell, Bangalore, India

Complaints will be acknowledged within 48 hours and resolved within 15 business days.

 

12. Changes to This Policy

We reserve the right to modify this Privacy Policy at any time, at our sole discretion. Updates will be posted in the app and take effect immediately upon publication. Continued use implies acceptance.

 

13. Contact Us

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For any privacy-related queries or requests:
📧 privacy@clubconcierge.in

Security Policy

At Club Concierge®, the security and confidentiality of your personal data are paramount. We are committed to maintaining the highest standards of data protection and implementing robust technical, administrative, and physical safeguards to prevent unauthorized access, misuse, or disclosure.

We employ the following industry-grade security measures:

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• Encryption: All sensitive information, including payment details and personal identifiers, is encrypted during transmission and while stored, using protocols such as SSL/TLS and AES-256.

• Secure Servers: Your data is stored on firewall-protected, access-controlled servers hosted in secure data centers with 24/7 monitoring and physical security.

• Regular Security Audits & Penetration Testing: We conduct scheduled audits and vulnerability assessments through certified third-party professionals to detect and mitigate risks.

• Role-Based Access Controls (RBAC): Access to personal information is strictly limited to authorized personnel on a need-to-know basis. All such personnel are bound by strict confidentiality and data-handling agreements.

• Backup & Recovery Protocols: We maintain encrypted backups and disaster recovery protocols to ensure business continuity in case of data loss or breach.

• Device & Session Monitoring: Suspicious activity, repeated failed login attempts, or unknown device access attempts may trigger automatic account lockdowns or verification checks.

 

Important Notice: While we take exhaustive steps to secure your data, no digital platform is entirely immune to threats. We cannot guarantee absolute protection against cyberattacks, data breaches, or system vulnerabilities beyond our control.

If you suspect any unauthorized access, suspicious activity, or data compromise, please immediately contact our Data Protection Officer at:

📧 privacy@clubconcierge.in
📍 Data Protection Office, Club Concierge®, Bangalore, India

We will investigate and respond to all valid incidents with utmost urgency.

Regulatory Compliance and Limitation of Liability

Club Concierge® complies in good faith with applicable data protection and privacy regulations to the extent reasonably required by law. However, Club Concierge® shall not be held liable for penalties, claims, or obligations arising from overly broad, ambiguous, or retroactive interpretations of data security laws, particularly where:

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• Such laws impose unreasonable or disproportionate liabilities for breaches not caused by Club Concierge’s negligence;

• Requirements go beyond what is reasonably practicable or industry-standard, especially in fast-evolving digital and regulatory environments;

• Breaches or claims arise due to actions or omissions by third-party platforms, hosting providers, or service integrators outside Club Concierge’s direct control;

• Data disclosures are required by law enforcement, governmental authorities, or regulatory bodies, in compliance with applicable law.

 

Club Concierge® reserves the right to revise or restrict services in jurisdictions where compliance with data security laws imposes excessive or impractical obligations.

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