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Club Concierge® redefines personalized relationships with bespoke services, products, and experiences, fostering lasting loyalty.
Inspire. Uplift. Nurture.
Driving Excellence and Global Impact
Empowering Extraordinary Experiences and Unparalleled Reach
Club Concierge fosters a culture of service excellence, where talented individuals are empowered to deliver their best work, resulting in superior customer satisfaction and impactful marketing partnerships. With a long-term investment in top professionals and a customer-driven approach, we prioritize the genuine care and comfort of our members. Our mantra of "Passion Rocks, Common Sense Rules" drives our success, supported by dedicated experience managers available 24/7/365.
Our leadership team fosters a culture of care, prioritizing personalized experiences and profound connections.
Headquartered in Bangalore, our global operational network comprises owned and partner engagement entities. Additionally, our virtual network of independent partners acts as fulfillment members, enabling us to tap into a virtual experience center and access top-notch experts.
Excellence. Passion. Empowered
Club Concierge® empowers talented individuals to deliver exceptional service, ensuring superior customer satisfaction. Our mantra, "Passion Rocks, Common Sense Rules," drives our success, supported by dedicated experience managers available 24/7/365.
Care. Expertise. Exceptional
Club Concierge®'s visionary leadership team fosters a culture of care, prioritizing personalized experiences and profound connections. Guided by their expertise, we deliver extraordinary, impactful service that sets new benchmarks in personalized care.
Our Global Partners
Connected. Seamless. Global
With offices worldwide, including Bangalore, our network ensures global coverage and local servicing. Our regional management, experience centers, and robust technological infrastructure uphold customer experience standards. Through our independent partners, we tap into unparalleled expertise and expand our reach.
Innovation, Empathy and Insight
Transforming for extraordinary results
At Club Concierge, we empower our clients to be disruptive innovators by identifying weaknesses in their customer experiences and leveraging innovative insights to create exceptional value. With our solid background as concierge professionals, we deliver service at a higher quality level, going beyond traditional customer service. Our scalable propositions and high-touch platforms provide a significant competitive advantage, allowing us to deliver contextual customer service globally.
In today's digitally ubiquitous world, where customer opinions hold immense power, we understand the importance of exceeding expectations. We move away from outdated customer grouping methods and focus on creating exceptional experiences that deeply resonate with customers. By embracing their preferences and needs, we help our clients showcase their awesomeness and navigate the changing landscape to build successful businesses.
As disruptive innovators, we assist our clients in identifying weaknesses in their customer experiences and utilizing innovative solutions to deliver exceptional value. Our unique connection architecture enables us to connect anything to anything, anytime and anywhere. Through our proprietary service, Soul of the Customer, we gain deep profiling insights that allow us to understand what customers love and hate. This expertise enables us to deliver exceptional human experiences.
Club Concierge serves as trusted partners, specializing in loyalty building for luxury, consumer, telecom, automotive, and more. We create differentiated services that foster passionate loyalty, engage customers, and drive profits, fueled by our mantra: "Experience - Way and Beyond."
Club Concierge® empowers clients as disruptive innovators, delivering exceptional value through insights. With a solid concierge background, we exceed traditional service, offering scalable propositions for a competitive edge in global customer care.
In a digital world, exceptional experiences matter. We prioritize exceeding expectations, rejecting outdated methods, and resonating deeply with individuals. By embracing preferences and needs, we help clients showcase their awesomeness and thrive.
As disruptors, we address customer experience weaknesses with innovative solutions. Through our unique connection architecture and deep profiling insights, we deliver exceptional human experiences across channels for diverse customers.
Club Concierge® is a trusted partner in loyalty building for luxury, consumer, telecom, automotive, and more. Our differentiated services foster passionate loyalty, engage customers, and drive profits, guided by our mantra: "Experience - Way and Beyond."
Empowering Teams, Chartering Success
Dipali Sikand, the visionary founder of multiple firms, including Club Concierge®, has revolutionized personalized service and established industry leadership. Her customer-centric approach shapes our ethos, meeting evolving client needs.
Nisha Verma, Director of Customer Experience, brings deep understanding and unmatched passion for exceeding expectations. Her commitment to personalized attention and exceptional service earns global client accolades.
Samar Singh Rathore
Samar Rathore, Director of Global Engagement, leads our client operations, managing national and global partnerships with cultural expertise. He expands Club Concierge®'s global footprint, delivering seamless and localized experiences.
Srikanth D.S.,MD of Les Concierges, drives employee engagement and concierge services, fostering exceptional workplace experiences. At Club Concierge®, he serves as the Director of Strategy.
Dhiraj Aggarwal, as the Vice President of Client Engagement, plays a crucial role in building strong and lasting relationships with our clients. With a customer-centric approach and a keen understanding of their unique requirements, Dhiraj ensures that our services align with their goals and exceed their expectations.
Our Group Companies
Unleashing Innovation and Expertise Across Industries
Client Success Stories
Discover How We Empower through Extraordinary Engagement
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