Case Study: The Seven Star Program - Experiential Connection for Bank's Leading Customers in Egypt
A leading bank in Egypt aimed to establish a program that would provide an experiential touch to connect with its high-premium customers in the country. Club Concierge was entrusted with delivering a seven-star program that offered outstanding benefits to these exclusive customers. The program included extraordinary experiences, brilliant perks, reserved parking spaces at all Cairo malls, reserved tables at the best restaurants, and special access and services at all Egypt airports.
Objective: This case study highlights the success of the Seven Star Program designed by Club Concierge for the bank's high-premium customers in Egypt. The primary objective was to create a program that would go beyond traditional banking services and provide a unique and memorable experience for these valued customers. By offering exclusive benefits and access to exceptional services and locations, the program aimed to enhance the customers' connection with the bank and foster a sense of exclusivity and satisfaction.
Approach: Club Concierge worked closely with the bank to identify the needs and preferences of its high-premium customers. The Seven Star Program was meticulously designed to offer seven outstanding benefits that catered to the customers' desires for extraordinary experiences and exclusive privileges. The program included perks such as reserved parking spaces at all Cairo malls, reserved tables at the best restaurants exclusively for program members, and special access and services at all Egypt airports, ensuring a seamless and luxurious experience for the customers.
Conclusion: Club Concierge's collaboration with the leading bank in Egypt exemplifies the power of designing a seven-star program to connect with high-premium customers. The Seven Star Program, with its outstanding benefits and exceptional experiences, successfully created an experiential connection that went beyond traditional banking services. By providing exclusive privileges such as reserved parking spaces, tables, and special airport services, the program enhanced the customers' perception of the bank and fostered a sense of exclusivity and satisfaction. This case study highlights Club Concierge's ability to deliver tailored and exceptional programs that cater to the needs and preferences of high-premium customers, strengthening their loyalty and connection with the bank.